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Refusing or returning an order

Since payment happens on delivery, a change of mind before paying costs nothing.

Before paying

Say so when the advisor calls, or refuse the parcel on arrival. You owe nothing.

After paying

Pack spoiled or not what you chose? Email contact@velouna.shop with the item's name and the phone tied to the order; the distributor's remedy comes back in our reply.

Common questions

Can an opened cream be returned?
Write to contact@velouna.shop and explain what happened: the answer depends on the product's distributor.